TERMS & CONDITIONS

Celebrate & Send

Last Updated: JANUARY 1ST, 2026

1. GENERAL TERMS (APPLY TO ALL PACKAGES)

1.1 Services

Celebrate & Send provides custom digital invitation design, stationery suites, event branding, and digital template customization services. All services are design-based and delivered digitally unless otherwise stated.

1.2 Booking & Payment

A 50% non-refundable deposit is required to secure a booking and begin design work for all custom packages. The remaining balance must be paid before final files are delivered.

For digital download customizations, full payment is required upfront.

Deposits apply only to the services outlined at the time of booking and do not reserve future design availability.

1.3 Non-Refundable Policy

Due to the custom nature of design services:

  • All deposits are non-refundable

  • All completed design work is non-refundable

  • Cancellations do not qualify for refunds once work has begun

1.4 Design Window & Communication

Design timelines begin once:

  • The deposit is received, and

  • All required information is submitted

Clients are responsible for timely communication. Delays in responses do not pause the design window unless otherwise agreed in writing.

1.5 Proof Approval

Once final approval is given:

  • Celebrate & Send is not responsible for errors in spelling, grammar, or layout

  • Additional changes require a new booking or revision fee

Clients are encouraged to review all proofs carefully.

1.6 Printing & Color Disclaimer

Celebrate & Send is not responsible for printing errors, printer requirements, or color variations between screens and printed materials. Test prints are recommended.

1.7 Intellectual Property

All designs remain the property of Celebrate & Send until full payment is received. Upon final payment, clients receive personal-use rights for their event. Designs may not be resold, redistributed, or altered for commercial use.

1.8 Portfolio Use

Celebrate & Send reserves the right to showcase completed designs for portfolio and marketing purposes unless otherwise requested in writing prior to project completion.

2. PACKAGE-SPECIFIC TERMS

SIMPLE & SWEET INVITATION

Includes

  • One custom digital invitation design

Revisions

  • Includes up to 2 revision rounds

Turnaround

  • Standard turnaround: 7–10 business days

Notes

  • Additional items or revisions beyond scope require an upgrade or additional fee

SIGNATURE INVITATION BUNDLE

Includes

  • Custom invitation design

  • Coordinating add-on pieces as outlined in the package

Revisions

  • Includes up to 3 revision rounds

Turnaround

  • Standard turnaround: 7–10 business days

Notes

  • Additional items not included in the bundle require a separate booking or upgrade

FULL EVENT STATIONERY SUITE

Includes

  • Invitation suite

  • Multiple day-of stationery items as selected at booking

Revisions

  • Includes up to 3 revision rounds per item

Turnaround

  • Standard turnaround: 10–14 business days

Notes

  • Scope is defined at booking

  • Additional event pieces added later require a new booking and deposit

ELITE INVITATION SUITE

Includes

  • Full invitation suite

  • One (1) day-of stationery item

  • Event branding & style guidance

  • Canva templates for all pieces

  • Print-ready and digital formats

Priority Turnaround

  • First draft delivered within 3–5 business days

  • Revisions prioritized over non-Elite clients

Design Window

  • Unlimited revisions allowed within a 14-day active design window

  • The window begins once payment and all required details are received

  • Design windows do not pause due to delayed client responses

Notes

  • The 50% deposit applies only to the Elite Invitation Suite phase

  • Additional event items requested later require a new booking and deposit

  • Design window extensions may be available for an additional fee

DIGITAL DOWNLOAD CUSTOMIZATION

Includes

  • Edits to an existing digital template

Payment

  • Full payment required before work begins

Revisions

  • Includes one revision round unless otherwise stated

Notes

  • All customization payments are non-refundable

BECOME A PARTNER

Submissions

Submitting a partnership inquiry does not guarantee acceptance. Celebrate & Send reserves the right to determine partnership suitability.